Frequently Asked Questions
Where are you located?
We are located at 717 North 2nd Street, Harrisburg, PA 17102, right in Historical Downtown Harrisburg, and about 20 minutes from Hershey.
Please note: if you are using a GPS, please make sure you select the “HARRISBURG” “17102” address, and not the “STEELTON” address.
How do I book a room?
All of our booking is done through an online booking program found on our Tickets & Times Page no less than 2 hours before the event.
We do not take reservations over the phone, but if you are having trouble booking or have questions do not hesitate to contact us online. Our office hours vary (Weds-Sun) by appointment only, but we will respond as soon as possible.
Please be sure to note our policies on age before booking!
What is the recommended age?
While nothing in our escape rooms would be considered inappropriate, our escape rooms are primarily designed for adults. The recommended ages for an escape room experience is generally high school and up.
All youth under the age of 18 must be accompanied in the room by at least 1 paying and participating adult for every 2 youth. Even if the room is booked as private, no participants under the age of 15 are permitted in the Outbreak rooms. Children aged 12 and under are not recommended and will only be allowed in rooms booked as “Private” for your party.
This will be strictly enforced for the sake of our other guests, and parties in violation of our age policies may be turned away without refund or credit. Please email us if you have questions about our age policies before making your reservation.
Where should we park?
On-street parking with meters is generally available very close to the building. Parking garages can also be found throughout the city, but they are a few blocks away. State Street is often a good place to park and is only a short walk from our front door.
Please remember, you must arrive on time. Be sure to factor in time to find street or garage parking when you plan your arrival. We must start on time, and if you arrive late, even if it was due to difficulties parking, it is possible you will not be able to participate.
Note: Mon-Sat metered parking is free after 7:00 pm and parking is free on Sundays all-day.
We do not have private parking available to our customers.
Am I locked inside the room?
No, there will be an unlocked door, and you can leave if necessary. The timer will continue to count down from the scheduled start time.
Is it scary?
No, the rooms are not designed to be scary, but they will be exciting!
How long should I plan for my experience to take?
You should plan to arrive on time, but please not earlier without making arrangements beforehand. You will be welcomed by staff who will tell you everything you need to know for the game. The actual game will last 60 minutes (or less if you escape). Most guests like to have our staff take their photos and explain any clues they might not have understood correctly. We advise to plan 90 minutes or so for the entire experience.
Be sure to factor in time to find street or garage parking when you plan your arrival. We must start on time, and if you arrive late, even if it was due to difficulties parking, it is possible you will not be able to participate.
Who will be in the room with me? Can I book the room as private?
We can only guarantee that your experience will be private if you book a Private Room. Otherwise, you may meet some great new people and share in the fun together! Some of our escape rooms are designed for larger groups, so all the help will be appreciated!
Please note: even if the room is booked as private, no children under the age of 15 are allowed in the Outbreak rooms.
Can we bring food or beverages with us?
We do not allow any food or beverages in the escape rooms at any time.
We have our private BreakOut Meeting Room available for parties, meetings, or other events of up to 25 people that can be reserved ahead of time for $50 per hour. We do allow food/beverages in the BreakOut Meeting Room ONLY.
Contact us online to reserve the BreakOut Meeting Room.
Chaperones must be present with youth under the age of 18 at all times, including in the BreakOut Meeting Room. Please see our policy on recommended age for more information.
Can you accommodate large groups?
You bet! We are one of the largest escape room complexes in the market. We have five different rooms and can accommodate up to 40 participants at one time. For larger groups or specific questions please contact us by email.
Are you handicap accessible?
Due to being located in an older building, we are unable to be handicap accessible. Please contact us if you have any further questions or concerns.
Can I use my cell phone or take photos?
Cell phones are not to be used in the room, and photography or video recording of any type is not allowed. A staff member will be more than happy to take your photo for you after your escape room experience - just ask!
Can I cancel my reservation?
Yes, a 50% refund can be issued if there is more than a 1 week notice prior to the reservation. Please keep in mind that we can only give in-house credit, not refunds, for any cancellations less than 1 week prior to an event due to the demand of our escape room experiences, and these reschedules must be made within 24 hours of credit being issued. We will be happy to help you to reschedule a future booking online.
No refunds nor in-house credit will be given for cancellations less than 24 hours prior to an event.